- 03 Jun 2019
The Road to Distrust: Why Individuals Fail to Address Trust Violations and the Consequences Thereof & The Process of Publishing in High-Ranked US Journals
03 Jun 2019 - 4:00 pm - 5:00 pm
Rebuilding trust requires establishing a shared understanding to the culpability of the violator. But, violators are often unaware of, or resistant to, the need to discuss a violation, leaving the onus for raising the issue to violation. In this investigation, we examine what inhibits or facilitates direct confrontation by individuals who fee believe their trust has been violated. Using the lens of power and status, we predict that the violator’s hierarchical status and the confronter’s gender predicts directness of confrontation. Findings from a study working professionals reporting on critical incidents of trust violations supported the joint impact of power and gender. The results further indicate that direct confrontation has both costs, in that it elicits hostility, and benefits, in that it elicits apology and fosters trust. In contrast, failure to confront is likely to lead to distrust.
Based on her experience in the Editorial Board of both the Journal of Applied Psychology and the Journal of Management, Prof. Korsgaard will also present her insights on:
“The Process of Publishing in High-Ranked US Journals”
Technical University of Munich
TUM School of Management